Poster: Pavonum at 8/12/2006 9:20:56 PM PDT
Subject: Please Read: Issues with Password Retrieval. |
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We have received reports that players are currently experiencing an issue when attempting to reset their password via the Account Management page; this feature is intended to reset the current password on one's account, generate a new, random password, and automatically send that to the e-mail address registered to the account in question.
At this time, it would appear that the e-mail with the randomly generated password is not being sent accordingly, effectively preventing players from logging into their accounts.
As such, until further notice, please do not attempt to reset your password for any reason.
You may rest assured that the appropriate departments are aware of this issue, and are working fervently to resolve it as quickly as is possible; we shall provide further updates once additional information becomes available. For those players who are currently unable to log into their accounts: Please accept our most sincere apologies for any distress or inconvenience this may have caused you. Once we are able to address the situation on a more permanent basis, you should be able to reset your password again via the link below and regain access to your account. In the meantime, your continued patience and understanding are much appreciated. If you have any questions, please ask us. :)
Password Retrieval: http://www.worldofwarcraft.com/loginsupport/password.html
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Please Note: Further updates shall be provided in the following thread on the Customer Service Forum; if you have any questions or concerns, please direct them here:
http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=106788&s=new&tmp=1#new
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