Poster: Platinea at 7/13/2006 5:19:19 PM PDT
Subject: aren't we paying blizzard for solutions? |
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it seems that many many things are left unsolved.
there are so many bugs.
server lag.
etc.
The dangers of WOW.
http://wally.pgbco.com/albums/ot
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=9047502&p=#post9047502 | | | Poster: Eyonix at 7/13/2006 6:20:03 PM PDT
Subject: Re: aren't we paying blizzard for solutions? |
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Assuming that you're not just trolling, I'll take a shot at providing you with some insight, which I'd like to be optimistic in believing will help you understand the current state of the game and what it means to involve yourself in a massively multiplayer online game.
First, you should understand. The monthly service fee which you're paying goes to support the costs associated with up-keeping the service as a whole, which I'm not even going to bother to detail all that's involved in that particular endeavor. In addition, the cost also extends to provide a means for us to evolve the game in a way that's beneficial to as many players as possible. Our overall goal, even if a particular patch happens to focus on a specific avenue of game play, is to implement content which is exciting for everyone. Despite the vocal minority which is never satisfied, I honestly think we do a really great job at ensuring there is something for everyone in World of Warcraft, and believe wholeheartedly that the expansion will address many of the current concerns that we've been seeing expressed over the last few months.
With that being said, you must understand that in order to evolve the game through the addition of new content, balance improvements, and bug fixes, new problems will surface. This is quite simply, physically impossible to avoid, especially given the massive nature of World of Warcraft. Even if we were willing to severely slow down the production of our patching process, (which would only frustrate players further by forcing them to wait even longer between patches), new problems/bugs would still present themselves.
We do our best, and I can't emphasize that enough.
Your comment towards "server lag" is difficult to address specifically, and to be honest the truth of the matter would likely seem irrelevant from a player stand point. But the fact is, just as new problems present themselves as this game's content evolves, the same is true for realm related matters. As the number of players subscribing to our service increase and we expand our player base capacity, new service related issues surface, which we're diligent in tackling. We've overcome numerous obstacles concerning performance and stability since this game's launch, and I can assure you that we'll continue to make improvements and fix problems as quickly as possible.
What I'm trying to say in a nutshell, for the "tldr" portion of our readers, is this. Game-bugs and realm related issues suck -- plain and simple. You know it, we know it. We do our best to fix both as they present themselves. We've accomplished much over the last couple of years as our player base grows, and we're able to expand and improve upon the game's content. We're going to continue to do our best, taking everything we've learned to continue with our goal of creating the best game possible. To say that it's difficult to please everyone, is an understatement which no human word or phrase could ever adequately express, but this is how I'll answer your question:
What are you paying for?
You're paying to play a game that we've spent years putting our hearts and souls into so that you'll have the absolute best possible experience when you login, connecting with thousands of others across the globe to share in an experience that feels special, meaningful and offers reward.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=9047502&p=#post9048170 | Poster: Eyonix at 7/13/2006 6:23:25 PM PDT
Subject: Re: aren't we paying blizzard for solutions? |
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Q u o t e:
Look at the timestamps, that took him an hour.
Sorry, I got wordy.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=9047502&p=#post9048224 | Poster: Eyonix at 7/13/2006 6:49:52 PM PDT
Subject: Re: aren't we paying blizzard for solutions? |
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Q u o t e:
The Vocal minority are unhappy because you are putting half-assed steps into providing a service, for example, "World", which should be "Zone" PVP, which is not up to the quality standards blizzard is known for.
My reference to the vocal minority never being satisfied refers not to players that have a specific gripe about an aspect of the game, such as what you've just expressed (and yes, I realize that you very likely have others), but those who will remain dissatisfied despite the amount of content or improvement we provide.
Even in your response it seems as though you believe that everyone who is unhappy with this game, or part of your notion of who exactly comprises the "vocal minority", share your same concerns.
"I think we have a right to be angry"
Of course, everyone has a right to feel a specific emotion. But don't be confused, or let the negativity expressed on these boards lead to you believe even for a moment that you're angry for the same reasons as anyone else. The same holds true for those who feel very positive towards this game. We all walk to the beat of a different drum, I'm afraid.
I will also state this, to address the specifics of what you've mentioned. The expansion will have some outstanding outdoor PvP content. What patch 1.12 will introduce is simply two new options for outdoor PvP objectives, which you can choose to participate in, if you're interested.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=9047502&p=#post9048639 | Poster: Eyonix at 7/13/2006 7:10:30 PM PDT
Subject: Re: aren't we paying blizzard for solutions? |
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Q u o t e:
Boy this expansion sure is going to be worth whatever exorbitant price they attach to it. It's like no matter what problem you can think of, the expansion will solve it.
Just remember, much of our focus as been redirected toward the expansion at this time, so many improvements (much of which is based upon player feedback and what we've learned over the last two years) is slated to launch with the Burning Crusade. I'm in discussions and meetings all week long concerning the current state of the game, and our design direction leading up to, and well beyond the expansion. As much as you feel it's a copout for me to emphasize how much the expansion will address, it quite simply is the truth.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=9047502&p=#post9048958 | Poster: Eyonix at 7/13/2006 7:14:09 PM PDT
Subject: Re: aren't we paying blizzard for solutions? |
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Q u o t e:
Hmmm interesting...do not remeber him stating that the VOCAL MINORITY were PVPers and non-raiders. Yet again....you seem to be seeing things that are not there, and re-wording things to fit what you think.
Thanks Blackfire, I was going to reply to his/her post with something very similar. The vocal minority I was referring to were those who are never satisfied. No one of a particular play style, and certainly not those who express dissatisfaction of an aspect of this game's design or direction. Those who read the boards regularly know who I'm talking about. It's the player that hears news of improvement and is angry, no, "outraged" even -- that the improvement we've implimented wasn't the specific thing which they demanded.[ post edited by Eyonix ]
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=9047502&p=#post9049014 | Poster: Eyonix at 7/13/2006 7:31:53 PM PDT
Subject: Re: aren't we paying blizzard for solutions? |
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Q u o t e:
First, the "players who gripe"... you know these are customers right? I think you (not blizzard, you) have forgoten this. You wonder why people here and on other forums (..cough..shaman..) flame you? It's this crap right here. You think we are your interweb buddies. Wrong. Your tone on the forums sucks mate. Yes, we are a bunch of whine bastages, but it is our right as customers. Anyone who disagrees with that, while entitled to their opinion, is wrong. Customer service classes ought to be given to anyone who must deal with the customer, period. I hate salt on my water melon. That's just wrong.
Second, as for the "vocal minority", well, I would be willing to bet that there are alot of people who come to the forums, see the stuff that goes on here, and just don't bother. It happens, Jesus told me.
The one thing none of you at Blizzard can deny is-
There are problems with the game. Duh, it's going to happen. The problem lies with how you guys deal with it. On one hand, we have GMs/CMs who lock and or close threads that show peoples frustration at their server being down, laggy, stupid, whatever. On the other hand, we have you, who just tries to be as condescending as you can. Oh, but don't throw any of that back at Eyonix, cause he will get upset and not speak to anyone for a while... Salt on water melon? Are you joking?
Meh, hows that for wordy. I expect I'll be banned for this. I'm not trying to troll, just stating what's on my mind. And I won't try to say that EVERYONE feels this way, this thread proves that's not true "OMFG EYO J00 ROX DA J0INT!!". I expect there are a few though, a not so vocal minority if you will.
Also, for those of you that wish to flame me, go right ahead, as long as it's not about my spelling, I spell phenetically.
In closing, I love you all.
PS. Despite all the server problems and... other stuff, this game is great. Yes, I will continue to pay for it, and I know it will get better.
I get salt on a cucumber, but water melon....
Despite your perception of my perception towards those posting on the boards, or even playing this game -- I'll be very honest I don't think of them as customers. I think of them as people, aka human beings. I also spend a great deal of time attempting to understand one's individual motivation, perception, and emotion. I don't have to think of you or anyone else in terms of being a customer, nor am I interested in every trying to "sell" you something. I'm not here to provide customer service, and more importantly outside of the technical support and customer service forum, these boards are not a place that should be sought out to receive customer service.
I'm here to provide information and insight when a) it's available to me, b) it's something I'm able to provide, and c) I believe it will beneficial to do so.
There are problems with the game, Spookydoom. As a matter of fact, I had just stated that explicitly in this very thread. There is also a method to our madness. We lock and delete threads to maintain order, and I assure you that if we didn't, things would be much worse off. Us locking thread doesn't slow down or impact our network technicians ability to resolve a realm related matter. Also, I'm not always condescending, but in cases that I feel it's necessary, be prepared because I won't hold back.
In closing, I love you too.[ post edited by Eyonix ]
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=9047502&p=#post9049263 | Poster: Eyonix at 7/13/2006 7:35:58 PM PDT
Subject: Re: aren't we paying blizzard for solutions? |
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Q u o t e:
TLDR
haha, just kidding.
I really wish you would stop calling us a minority.
I'll give you a break down of how it really is.
20% hate raiding
20% dont like it but will still endure it for gear
20% love raiding and cant get enough of it
40% raid because it is the only end game content provided.
Refer to my other comments in this thread to alleviate your confusion surrounding my reference to the vocal minority. Also, please don't create spurious statistical information. I promise you, it only drives everyone further from truth and in the case of this particular discussion -- grossly digresses this topic.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=9047502&p=#post9049310 | Poster: Eyonix at 7/13/2006 7:10:30 PM PDT
Subject: Re: aren't we paying blizzard for solutions? *edited post* |
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Q u o t e:
Boy this expansion sure is going to be worth whatever exorbitant price they attach to it. It's like no matter what problem you can think of, the expansion will solve it.
Just remember, much of our focus as been redirected toward the expansion at this time, so many improvements (much of which is based upon player feedback and what we've learned over the last two years) is slated to launch with the Burning Crusade. I'm in discussions and meetings all week long concerning the current state of the game, and our design direction leading up to, and well beyond the expansion. As much as you feel it's a copout for me to emphasize how much the expansion will address, it quite simply is the truth.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=9047502&p=#post9048958 |
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