Poster: That at 1/4/2006 7:41:25 AM PST
Subject: Regarding Tseric's words on thread topics |
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Q u o t e:
I have a vision of players thoroughly reading topics and posts to discern the tenor of the community. A realm in which a topic is not deemed meritous by the number of new topics it spawns, but by how many pages of replies it engenders.
I look to the community to be discerning and put faith in other members to bring up topics, rather than feel the need to start a new topic and believe it is the first time it has been posted.
In this sense, the forums will not be submerged in a sea of similar but distinct posts and players will engage in conversation amongst themselves about these overlapping ideas and concepts.
I have a vision of players not repetitively bumping their own post so it does not fall off the first page, but rather bumping threads with significant contributions to bring real attention and dialogue to these forums.
Therefore, duplicate threads are deleted/locked and topics and threads that generate real support and communication are left to thrive.
Yes we have seen it before. A person who is paid by Blizzard to communicate with the paying customers becoming jaded.
P.R. stands for public relations. If you are having a bad day, or if you are annoyed by the paying customers, don't let it seep into your posts that you type (I understand it when people snap or reveal their annoyance in a conversation but when it is your job to type information and post it on a public forum...I can't condone such a lack of proffesionalism).
Q u o t e:
I have a vision of players thoroughly reading topics and posts to discern the tenor of the community.
That's your job, not the paying customers. Please behave like a professional when you post.
Q u o t e:
I look to the community to be discerning and put faith in other members to bring up topics, rather than feel the need to start a new topic and believe it is the first time it has been posted.
That's your job, not the paying customers. Please behave like a professional when you post.
Q u o t e:
...the forums will not be submerged in a sea of similar but distinct posts and players will engage in conversation amongst themselves about these overlapping ideas and concepts.
Tseric i agree with you 100% on this. Please carry this out without the condescension.
Nothing personal, Tseric. I really like what you post and I appreciate your attention to detail and your writing style. The quote above by you took me by complete surprise.
WoW, for many people, is a hobby...a passion. It's something that we have waited for for years and years. We know what we want and we come to the forums to express our views and desires. We don't come to the forums to moderate them. That's your job.
I have a vision that when I see that there is a blue response in a thread, I expect to see some official word on a topic, some witty bantor, or some of the fine writing that CM's usually exhibit. I don't expect to read someone scold the paying customers.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=6529795&p=#post6529795 | | | Poster: Caydiem at 1/4/2006 2:53:12 PM PST
Subject: Re: Regarding Tseric's words on thread topics |
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First, a small correction, That: it is not Tseric's job to moderate the forums. It is the job of our Forum Moderators (Coreiel, Drokthul, and Sinther) to do so.
What he was exhibiting there, I believe -- and he's not here at the moment, so I may be incorrect -- is an honest attempt at what he seeks to make the forums as a result of community management. Now, community management is different from moderation. It does often require the cooperation of the community in question. We can set the path and urge others along it, but it is up to the community to walk it. In this quote, I see nothing but Tseric's honest and straightforward thoughts of what he'd like the forum to become.
I see no condescension in his post, but would appreciate it if you showed us where you feel it was, as such feedback only aids our communication.
My heart is locked away in Glastonbury Tor.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=6529795&p=#post6530786 | Poster: Caydiem at 1/4/2006 3:12:07 PM PST
Subject: Re: Regarding Tseric's words on thread topics |
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Kigor, we cannot give a response to every single post, I'm afraid. I know you'd like one, but honestly, we give information when we can. There are times when we can't, and starting a standard of posting "I don't know yet" on said threads would begin a vicious cycle of people bumping their threads to receive a similar acknowledgement, to the point where we would have little time to do anything else but post said acknowledgements. I would rather spend my time finding that information rather than saying I am.
His post was valuable. Not in the sense of the game, but in the sense of the community, which is another very real topic on these forums and perfectly legitimate.
My heart is locked away in Glastonbury Tor.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=6529795&p=#post6531057 | Poster: Caydiem at 1/4/2006 3:17:56 PM PST
Subject: Re: Regarding Tseric's words on thread topics |
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They are, Auctionmule. But remember that they don't just have the General Forum to manage -- they have to moderate all forums, amounting to well over a hundred. We have three forum moderators.
I do some slight moderation when I can, but my primary duties are not moderation and I can't really afford to neglect my other tasks in favor of banning people.
My heart is locked away in Glastonbury Tor.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=6529795&p=#post6531101 | Poster: Caydiem at 1/4/2006 3:58:49 PM PST
Subject: Re: Regarding Tseric's words on thread topics |
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Often times in jobs, Mombu, you're asked to keep your office fairly tidy. Now, as the definition of a janitor can well be one who cleans an office, does that mean that you are a janitor in your desk job? Why, no, it isn't, because the cleaning you do is a small minority of your job and not really the primary function of your title.
The same holds true with the Community Team, with the minor caveat that locking and deleting is slightly more related to our work. It isn't our work, however. We do it at times if we see it is necessary on a case-by-case basis, but the percentage of moderation to the rest of my duties is so small that no, I cannot logically be considered a forum moderator.
I also have a vision of better forum software, which is why, many months ago, the Community Team got together and planned out a list of features we wanted to see on the forums. We then discussed shopping around for forum packages or creating our own forums with the web team. In the end, it was decided (not by us) that creating our own new forum was the way to go. The web programmers have been working on it for a while, and we keep the pressure on them. We probably want to see better forums moreso than even you do. ;)
My heart is locked away in Glastonbury Tor.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=6529795&p=#post6531342 | Poster: Caydiem at 1/4/2006 5:10:37 PM PST
Subject: Re: Regarding Tseric's words on thread topics |
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And my point was already clarified on the forum moderator business, Mombu, and why I am a Community Manager.
I do not threaten to take further action on a first offense. There were multiple posts. And disciplinary actions are not discussed on the forum (hence why this discussion is currently borderline), which is why I explained such then. All of this is documented in the Code of Conduct and Forum Guidelines. I'll happily help you build your community provided you follow the instructions therein. The moderators are also the ones that sticky said posts, and make that call. I took care of some small moderation in the case you cite, yes -- as I said, it's a minor part of my job. It isn't remotely a major function of my job duties, however. I am a Community Manager, not a Forum Moderator. I've explained the difference previously, and do not feel the need to do so again.[ post edited by Caydiem ]
My heart is locked away in Glastonbury Tor.
| | | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=6529795&p=#post6531439 |
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