Poster: Painlezz at 12/21/2005 8:58:26 PM PST
Subject: Support staff that doesn't support? |
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My exact petition as follows:
The quest chain "Defias Brotherhood" is not working properly. The guy we are suppost to escort does not move when the quest starts. What possible work arounds are available for this and players that need to get past it?
For 6+ hours we have gotten no response from the support staff or blizzard. Then, the second any of us log out, the ticket is cleared and we get an email with the following...
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Greetings Christopher,
Thank you for contacting the World of Warcraft Game Master Department.
The information you supplied has been added to our own. We thank you for taking the time to report this matter, and we appreciate your dedication towards making the World of Warcraft the best possible game it can be.
You can also check our forums ("http://www.worldofwarcraft.com/forums/") where you can discuss game issues with other players.
Thank you again for contacting us. We hope you continue to enjoy your experience in World of Warcraft!
*** Please do not respond to this email as all conversations on this matter would be best handled online. ***
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The auto-response has NOTHING to do with the question or ticket sent in, WE are all tired of this crap. Having our tickets answered by an email, which actually has NOTHING to do with the question... The second we log out of the game. Has got to be one of the lowest customer service I have ever dealt with.
Why exactly is it ok, and part of blizzard policy now, to deal with customer questions and issues like this? Hell, you get idiots reporting people left in right because of "barrens" chat... They are making "jackass" petitions, and they should expect jackass responses... However when several of us on the server, put in a quality, REAL petition, but something broken inside the game.... we get the same exact treatment as someone reporting another player for using a bad word or something childish in general chat...
If I could fix the quest by typing /ignore like I can fix idiots in general chat... I wouldn't have send in a petition...
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=6343871&p=#post6343871 |
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Poster: Tseric at 12/21/2005 9:21:20 PM PST
Subject: Re: Support staff that doesn't support? |
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In response to your particular issue, are you referring to the Defias Traitor you escort down to the Deadmines entrance?
I will assume so and offer some advice. When the NPC for an escort quest becomes unresponsive, the assured way to fix it is to reset the realm. Respawning the NPC will break scripting and the NPC will continue to be unresponsive.
I recommend doing some other quests and checking back at a later time.
If you wish to address the GM handling of the matter directly, email wowgmfeedback-us@blizzard.com[ post edited by Tseric ]
I have a question mark.
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=6343871&p=#post6344099 |
Poster: Tseric at 12/21/2005 9:24:27 PM PST
Subject: Re: Support staff that doesn't support? |
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Q u o t e:
No offence to you... But pointing out something worse... Doesn't change or solve the issue.
We'd all like it to be a perfect world, but that just isn't the case, is it?
As such, we do what we can to help each other out. That's life.
I have a question mark.
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=6343871&p=#post6344134 |
