Poster: Ecilam at 9/14/2005 12:43:19 PM PDT
Subject: Answer DID THE HONOR COUNT OR NOT |
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You said it wasn't calculated, does that mean it will still be added in for the week? If it is completely lost... WoW
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=4884076&p=#post4884076 |
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Poster: Eyonix at 9/14/2005 1:03:30 PM PDT
Subject: Re: Answer DID THE HONOR COUNT OR NOT |
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The issue we discovered during the Honor tally process resulted in an incorrect collection of Honor points for the last 24 hours since the end of Tuesday's maintenance and unfortunately, we're unable to properly tally the correct totals. As Tyren stated, we have addressed the issue so moving forward players will gain Honor points correctly.
Tyren will be updating his post momentarily to provide a more clear description of the situation.
Friend of Matt the Gnome
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=4884076&p=#post4884467 |
Poster: Eyonix at 9/14/2005 1:07:06 PM PDT
Subject: Re: Answer DID THE HONOR COUNT OR NOT |
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Q u o t e:
Is that a no or a yes? Again, did the honor from Tuesday get counted or is it lost?
'and unfortunately, we're unable to properly tally the correct totals.'
Friend of Matt the Gnome
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=4884076&p=#post4884540 |
Poster: Eyonix at 9/14/2005 1:20:05 PM PDT
Subject: Re: Answer DID THE HONOR COUNT OR NOT |
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I understand your frustrations, guys. A number of us here at the studio accumulated Honor points during that time frame as well and suffer the same loss. We're genuinely regretful that the points cannot be recovered, and we're taking steps to ensure that this type of issue doesn't happen again.
Friend of Matt the Gnome
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=4884076&p=#post4884836 |
Poster: Eyonix at 9/14/2005 2:31:10 PM PDT
Subject: Re: Answer DID THE HONOR COUNT OR NOT |
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Q u o t e:
Genuinely regretful doesn't constitute the same as saying your sorry to your customers directly. No where have you stated "DIRECTLY" an apology to the CUSTOMERS. As the goblins say "Time is money" and you've wasted both of those for your customers without any due compensation. I remember not to long ago when all the servers were having problems and you guys gave everyone X percentage of experience points in compensation, I thought at the time you guys were great for doing that, but as time goes by and the maintenance that once was only 2 hours is now taking 8, not including another 10 hours of problems each time theres a patch, and all the cookie cut responses to every single customer basically putting them off without answers my respect has dropped close to a non-recoverable low.
Understand that your are where you are because of us, you owe it to yourselfs to make things right with us. Don't offer some dodgey worded statement that's as cold as a fish. Offer us something with real understanding, real sympathy.
G
The responses you see in this thread were provided to clarify the matter at hand, as our orignal message was unintentionally vague. New messaging was put out almost immediately which provided a better description of the situation. In that post (see below) you'll clearly see that an apology was given. It's unfortunate that Honor wasn't correctly calculated for a day, and as stated before, we'll work to ensure that type of issue doesn't occur again.
"We apologize greatly for the inconvenience."
http://forums.worldofwarcraft.com/thread.aspx?FN=wow-general&T=4884687&P=1
Friend of Matt the Gnome
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=4884076&p=#post4886349 |
