Poster: Thorgrimm at 5/24/2005 11:01:49 AM PDT
Subject: Fangtooth = Murloc fin soup |
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I understand that Fang is restricted by what he can/cannot say. However, this does NOT mean that a CM can do the job by not saying anything.
A simple "The report isn't ready yet. I know it has been a while. Please be patient as I will get it to you as soon as it is available." or something to that effect would have made a world of difference.
Has he been too busy to post because of E3? That would be understandable, but it doesn't appear to be the case. You'll find plenty of playful commentary coming from Fangtooth on the General forum. A CM who doesn't communicate is guilty of not doing the job. No excuses. The track record is one of abysmal communication. Both paladins and priests are rightfully dismayed at having been stuck with the murloc. Either display some improved communication skills or can this fish-man and get a capable CM for the classes Fangtooth is supposed to represent.
Perhaps Blizzard is using Fangtooth as a gopher and he is spread too thin to be able to actually do the job. If this is the case, Blizzard needs to hire additional staff. Running a service oriented business requires a great deal more customer service than does a product oriented one.
If Blizzard wanted to deliver actual customer service (doesn't seem so) they would have a dedicated CM for each class with extensive play experience in that class. Without such representation the community has no hope of ever being heard by anyone who cares.
Personal note to the moderator behind fangtooth:
I don't pretend to know what your work situation entails, nor the pressures you may be under from those to whom you report. My opinion is solely based on the unsatisfactory end result I am seeing here. If your situation is difficult and you are indeed doing everything you can, you have my sympathies and my gripe is with your employer for not addressing the matter with sufficient resources.[ post edited by Thorgrimm ]
I am a holy warrior of the Light! Hear me sqeak!
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Poster: Caydiem at 5/24/2005 11:14:21 AM PDT
Subject: Re: Fangtooth = Murloc fin soup |
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Fang would post this himself, but he isn't in today, so I'll gladly explain.
With these writeups, fact-checking is very important. Fangtooth has been busy bouncing the information in its polished form off the developers and the PR folks to ensure accuracy. Once that is done (as it has been a couple days ago), it is sent off to our international teams to be localized.
Once all teams are prepared to post it, it will come to you, and that should be very soon now. :)
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3258550&p=#post3258818 |
Poster: Caydiem at 5/24/2005 11:57:16 AM PDT
Subject: Re: Fangtooth = Murloc fin soup |
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Q u o t e:
The paladin protest was all over the paladin forums for days in big bold caps locks, and several threads where made all about the same subject. If Fangtooth is suppossedly doing his job and checking up on the state of paladins don't you think he would have noticed something like that? Shouldn't you guys have been informed and ready? It's not a surprise terrorist attack on the servers if you had forewarning.
He did know, as evidenced by his eMails yesterday. However, just because the Paladins staged a protest does not mean he can post the writeup without the clearance he needs. He knew about it and he did what he could.
Q u o t e:
And don't give me that "Fangtooth is busy speech." He may be right now, but all during the week of E3, before E3, and after E3 I saw him posting in the general forums on any random joke topic having to do with murlocs. If he's so busy how was he able to pal around in the general forum so much and not see an upcoming sit-in on Tichon? How? How? How?
This job can be quite a bit of "Hurry up and wait", Aquinnah. In his case, he'd finished the writeup himself and it was in other hands for fact-checking and edits. Later on, the article moved into the hands of the localization team. He was on top of the protest, but he can't simply hold up his hands, say "STOP!", and expect everyone to comply.
My point is that he did know the protest was coming. I understand that you folks would like to see more back-and-forth communication and I'll definitely mention that to him and his supervisors.
If you want to enact change as far as communication goes, however, I highly suggest eMailing wowcmfeedback@blizzard.com. This eMail address goes directly to our supervisors, and they read each and every feedback eMail they receive. If you have concerns to voice about our work, if you have bennies or slaps to give, please send a letter that-a-way. I can't promise that you'll get a response, but my boss has been known to give detailed, thought-out replies from time to time. ;)
- Caydiem -
Assistant Community Manager
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=3258550&p=#post3259838 |
Poster: Caydiem at 5/24/2005 12:21:29 PM PDT
Subject: Re: Fangtooth = Murloc fin soup |
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Q u o t e:
Caydiem this still doesn't explain why Fangtooth couldn't have typed up one/two sentences that said:
"Internal testing happening right now... should have results very very soon. Sorry I missed my proposed deadline to you all."
I mean seriously how can you defend a person that can't take 1 minute out of his life to inform a class that is just moments from staging a protest on a server. Don't you think it would have been in Fangtooths best interests (and Blizzard servers) to have made a small token post to state that he was a little behind in his promise to get out his report? One minute could have atleast let paladins know that he was still "on it"... he dropped the ball.
One minute. Haha. What a mess.
I ask you to look closely at my posts here. I have acknowledged quite plainly that I understand your desire to get more frequent updates and that I will be speaking with the right folks to help that come about. I have also given you the proper means to voice your own concerns directly to our supervisors.
- Caydiem -
Assistant Community Manager
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