Poster: Mixio at 4/9/2006 10:00:19 AM PDT
Subject: Burning Legion |
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Blizzard,
Is it so hard to give one single answer about the situation on the realm?
You can keep deleting treads about it, but that wont stop people making new topics, untill you guys start giving us some answers..
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post942902 |
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Poster: Thundgot at 4/9/2006 10:20:22 AM PDT
Subject: Re: Burning Legion |
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Threads on the topic is perfectly ok. However, it should be perfectly possible to keep it to one thread. We've seen people spamming threads and encouraging spamming both forums and the in-game help system. Such will result in suspensions, not answers.
I'll look into the reports and statistics for Burning Legion when I'm back at the office. Until I have access to that information there's not much I can do. Please do report the issues to the GMs through the in-game help system (but do not spam them) so that we have it all registered.
Thank you.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post942938 |
Poster: Thundgot at 4/9/2006 10:30:49 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
One more question: Did you removed the que cap from our server? Its sunday 19:00, normally theres 400+que and theres noone atm.
To my knowledge there has been no cap change on any realms lately (except the new ones from Thursday and Friday). I'd be very surprised if there was any change, and especially if I wasn't informed about it. It might be that some are taking a break due to the issues you guys report.
Q u o t e:
avg reply time of gm is 12+ hours? and then we get copy phased mail back :(
Without knowing the response times right now I'd guess that's very exaggerated, or due to people spamming requests.
A standard mail back means they're registered and reported it. I don't see that having a 5 minute chat with each players reporting these issues will help a lot, except increasing the response time further.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post942958 |
Poster: Thundgot at 4/9/2006 10:34:56 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
This being the exact same thing that happened before Magtheridon migrations doesn't exactly reduce peoples scepticism either.
Ah, yes, the conspiracy theory of us deliberately making a realm perform sub-par to make people migrate. :p
Trust me, we have no interest in giving people that kind of encouragement to move. One realm had technical issues (no, nothing deliberate then either) hit the realm at the time their migration was scheduled; Silvermoon. It caused en exodus, which later forced us to move player to Silvermoon to get the population up a bit. It's not something we'd like to repeat. :)
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post942965 |
Poster: Thundgot at 4/9/2006 10:43:45 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
You are GOING to look into it? Wow... the server has been horrible for ages - and you knew it. Just lately youve been deleted 50000 topics about it and still youre only GOING to look into it? Maybe youd save yourself a lot of work if you reacted a bit faster and actually cared about youre paying customers.
I posted that I will look into it, which I haven't had a chance to do myself earlier, leaving it to the tech guys. I do have other work to do, so I usually don't follow up on everything personally. I apologise if my post made you believe nobody at Blizzard had looked at the matter.
And if there were 50000 topics on this I'll make sure to thank the moderators for cleaning it up, and I certainly hope they handed out some permanent forum bans for such spamming.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post942987 |
Poster: Thundgot at 4/9/2006 11:17:55 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
I think one thing that is fueling this whole conspiracy theory is that you haven't fixed it for 4 days.
And one thing that counters the theory is that there are other realms in more need of migration than Burning Legion, so why would we pick Burning Legion? No, don't answer. "To be able to post this exact question", right? Or "because Aeus and one of the tech guys use to play there and got corpse camped and now hates Burning Legion"? Both of the above? ;p
Seriously though, people will always have the imagination to come up with such theories. That doesn't make them factual in any way. Please keep them to a minimum though.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943030 |
Poster: Thundgot at 4/9/2006 11:22:31 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
I guess it was funnier to take that number out of context and repeat it as it was wrote instead of thinking about the actual meaning (which is "lots" fyi).
About as funny as you found it putting that number there in the first place.
And "lots" was of course what it meant in my post too. You should know that, seeing you used it yourself.
That there is one damn fine epic you're wearin'.
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Poster: Thundgot at 4/9/2006 11:26:31 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
As we speak server went down for the 5th time in this evening, and thats in 3hours time or something. This isnt really what we pay for......
Do you know for a fact that the entire realm goes down? Could it be that it's only instances or one continent?
(I don't have access to such data from home, so I figured I'd ask.)
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943047 |
Poster: Thundgot at 4/9/2006 11:27:21 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
There are servers which crash more often than every 20-40 minutes?
Unstable realms don't need migration, they need fixing. Migration is due to queues, not instability.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943049 |
Poster: Thundgot at 4/9/2006 11:31:32 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
Which others? theres other servers that crash 5 times an hour at peak times and has ~30min queues?
Please do me the favor of reading my posts before replying. I already answered this.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943062 |
Poster: Thundgot at 4/9/2006 11:36:06 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
This question was just useless.
Thank you for the answer. I can assure you it wasn't useless to me. And the answer came faster and with less problems than me leaving my group with some made-up excuse to log in one of my old Burning Blade characters. ;)
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943068 |
Poster: Thundgot at 4/9/2006 11:37:55 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
and then you say that we are doing something wrong, by telling you there is a problem, that makes me mad.
Please don't twist my words. I never said reporting the issue was wrong. Spamming about it is against the forum guidelines though.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943072 |
Poster: Thundgot at 4/9/2006 11:39:14 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
Its the entire realm that goes down, and sometimes during short moments it becomes unavailable from the Realm choosing list.
Thanks. That last part about the realm list is very valuable too (to me, at least).
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943074 |
Poster: Thundgot at 4/9/2006 11:41:45 AM PDT
Subject: Re: Burning Legion |
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Q u o t e:
Its Burning Legion youre supposed to fix, not Burning Blade. No wonder our server is still horrible.
Hups. Sorry. Was posting a bit fast there. Alt-tabbing ftw. ;)
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943076 |
Poster: Thundgot at 4/9/2006 11:49:20 AM PDT
Subject: Re: Burning Legion |
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Got hold of one of the tech guys who could check a bit more from home. He said he found two crashes and they might be related to instances, which would explain why Burning Legion is affected - it's one of the old realms with a very big portion of the players in instances most of the time.
I'll try get confirmation and more info, and check what the status is on addressing this, long-term and short-term. Maybe on short-term it actually has to be eased through lowering the total population, in which case the migration can actually be very helpful even without half the realm moving.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943084 |
Poster: Thundgot at 4/9/2006 12:23:46 PM PDT
Subject: Re: Burning Legion |
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Q u o t e:
Its not only server crashes.
Also a huge chatlag, 5 mins before your text message arrives.
This affects guild chat, raid chat etc, while normal say and yell work fine.
About the 2 crashes, we had like 5 server crashes today since 17:00
But isn't that lag present mainly before crashes? Or is it always present? Guild chat often includes people in instances, while raid chat almost always does, so that could support instances being involved.
I'm not sure how far back the guy was checking crashes, but it might be that the 5 crashes were of different types and thus didn't appear in the same log reports. I'll check the population graphs tomorrow. Full realm crashes are very easy to spot on those.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943115 |
Poster: Thundgot at 4/9/2006 1:35:55 PM PDT
Subject: Re: Burning Legion |
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Q u o t e:
just goes to see how seriously we are treated, i asked simple valid question in another thread and it got locked for... bumping?
but seriousy we want to know where its hosted, people got screwed on migration to Magtheridon. i know some who sold their accounts and either quit wow or rerolled due to lags to german datacenter, so Thundgot please keep that in mind before you lock instead of answering.
I always do. Please keep the forum guidelines in mind before making a thread though. We say clearly that "blue", "Thundgot" and similar is not appreciated in the subject lines.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943214 |
Poster: Thundgot at 4/9/2006 2:33:29 PM PDT
Subject: Re: Burning Legion |
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Q u o t e:
this thread proves otherwise:
http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=940498&p=1&tmp=1#post940498
Vaneras can be helpfull...
Yes, we sometimes reply to such threads, but we try avoid it. I replied to one earlier today too, I believe. ;)
I'll check what more info we can share about the migration tomorrow.
That there is one damn fine epic you're wearin'.
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| | http://forums-en.wow-europe.com/thread.aspx?fn=wow-general-en&t=942902&p=#post943282 |
Poster: Thundgot at 4/9/2006 11:12:28 PM PDT
Subject: Re: Burning Legion |
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Q u o t e:
Ok, more infos about disconnections.
Are every ppl disconnected ? Not always...
We got 4 disc in MC tonight. For 2 of them, only half of the raid was disconnected.
For first one, all our CTRaid addons and even your Blizzard_UI addon reported a error in Raid and CTraid pannel (Blizz raid pannel shew only half of ppl in the raid). We fixed it by disbanding the raid and inviting back everyone. But not everyone disconnected.
For the 2nd one, only half of ppl disconnected
3rd : full raid
4th : full raid at 15% at Geddon. It's really funny to get the CTraid alert 45sec after it really occured... some moved for nothing. We should be able to without it anw ... that's true if server doesn't disconnect the tank then the whole raid...
Do disconnections occur on random ?
NO
It's only when the server is overpopulated. Between 5pm and 10pm (server time) on week and between 2pm and 11pm on week end.
I played this morning in Silithius, all was fine until 12am.
It's fully related to ppl online. And since 2 week s, we don't have any queue. We used to have 400 ppl queue before the patch. Could you confirm the queue cap has not be changed or is not bugged ?
It's not only instance servers. That's for sure : we got ppl disconnected in Searing Pain... But, we disconnected into DM West this afternoon. The group was disbanded and everybody came back in a reseted instance, alone and at the beginning.
Hope this will help.
Great information. Especially that only half were disconnected twice is very helpful, as it fits with tech finding less full server downs than the 5 reported before I had them check. Thank you. :)
That there is one damn fine epic you're wearin'.
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