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Hello,
Recently my computer had been key logged due to the weak security of Internet Explorer. When I came home from work on saturday, the 19th, the majority of the items contained on my main character had been disenchanted or sold, and all the money taken.
I ticketed a GM, waited 6 hours for no reply and woke up this morning to my account being shut down. Yes, I know, that is procedure. I also received an email, something like this:
>In an effort to maintain the security of all World of Warcraft accounts, we are currently investigating the possibility of a key logger within a trojan virus or a UI modification. We have reason to believe that the account listed above may have been accessed without your consent.
>
>As a precaution, you may wish to take the following steps to ensure the security of this account:
>
>--Visit the account management section of the World of Warcraft website (www.worldofwarcraft.com) to change your password. Alternatively, please contact our Billing personnel directly at 1-800-59-BLIZZ (1-800-592-5499) Monday to Friday between the hours of 9 AM to 6 PM Pacific Standard Time to update the email address on the account. Customers in Australia should call 1-800-041-378.
>
>--Run a virus scan on your computer.
>
>--Delete any UI modifications you may be using, and check to ensure that all future UI modifications you wish to use are obtained from a reputable source.
>
>Check all characters on the account for damage or item loss, and notify us if any is discovered. If you believe that the security of this account may have been compromised, you can e-mail wowaccountadmin@blizzard.com, or contact the Billing Department by phone Monday through Friday, from 9AM - 6PM (PST) at 1-800-592-5499.
>
>For helpful tips and inf>Check all characters on the account for damage or item loss, and notify us if any is discovered. If you believe that the security of this account may have been compromised, you can e-mail wowaccountadmin@blizzard.com, or contact the Billing Department by phone Monday through Friday, from 9AM - 6PM (PST) at 1-800-592-5499.ormation on account security please visit: (http://www.blizzard.com/support/wowbilling/?id=abl01897p)
>
>*** Please do not respond to this email as all conversations on this matter would be best handled online. ***
>
>
>
>
>Regards,
>
>Chalystro
>Game Master
>Blizzard Entertainment
>WWW.WorldofWarcraft.com
I've done everything suggested, found the key logger, upgraded to Mozilla Firefox, changed my password, got rid of any UIs etc. What I need clarification on is this part:
Q u o t e:
>Check all characters on the account for damage or item loss, and notify us if any is discovered. If you believe that the security of this account may have been compromised, you can e-mail wowaccountadmin@blizzard.com, or contact the Billing Department by phone Monday through Friday, from 9AM - 6PM (PST) at 1-800-592-5499.
Like I've said, there is loss on my main character and I was wondering, how could I get it restored and my account reactivated? Do I have to phone the Billing Department or can I email to get it restored and reactivated. I cannot phone for a while due to phone issues at home.
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