Poster: Yougotserved at 8/14/2006 9:49:23 AM PDT
Subject: where did all my characters go |
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i have been gone for 2 weeks i come back today and when i log on all my characters are gone and some how my account name has been changed to you got served.. what they heck do i do now?
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=108025&p=#post108025 |
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Poster: Caerrus at 8/14/2006 10:11:03 AM PDT
Subject: Re: where did all my characters go |
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I'm sorry to hear about what happened, Balazar. If you believe that your account has been compromised (accessed by someone other than yourself), please submit an in-game petition as soon as possible so that we can assist you. When a Game Master receives your petition, he/she will forward the information you provide along to our Account Investigation Team; who will work to verify your loss, determine the cause of the loss, and provide you with a restoration of any characters/items that were lost. The entire process may take some time to complete, so we would ask that you remain patient during this time. You will be contacted via e-mail when the investigation process is completed.
For more information about our compromised account investigation process, please read through the following thread:
http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=92973
Best of luck to you!
But hark, methinks a mortal doth approach...
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=108025&p=#post108041 |
Poster: Caerrus at 8/14/2006 11:12:49 AM PDT
Subject: Re: where did all my characters go |
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Q u o t e:
THATS ANOTHER THING I CANT CHANGE MY PASSWOPRD FOR SOME REASON...
Are you able to use the Automated Password Retrieval on the following page?
http://www.worldofwarcraft.com/loginsupport/password.html
If you are not able to use that option to retrieve your account password, please contact our Billing and Account Services Department by phone at 1-800-592-5499 (Mon-Fri, 9am-6pm PDT).
Q u o t e:
and how did the GM know i was BALAZAR?
You can call it "GM Intuition". ;)
But hark, methinks a mortal doth approach...
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| | http://forums.worldofwarcraft.com/thread.aspx?fn=wow-customer-service&t=108025&p=#post108083 |
